Privacy Policy

1. Introduction

Coach Potatoes ("we", "us", "our") operates the website coachpotators.net and provides online coaching services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Croatian law.

2. Data Controller

Coach Potatoes

ID: 37476642411

Aleja Antuna Augustinčića 18/1

Zagreb, Croatia

Email: info@coachpotatoes.net

3. Data We Collect

We collect the following categories of personal data:

3.1. Information You Provide Directly

• Name, email address, and contact details
• Information submitted when booking sessions
• Any information you voluntarily share during coaching sessions

3.2. Payment Information

• Payments are processed exclusively through Stripe
• We do not store or access your payment card information

3.3. Scheduling Information

• Calendly collects and processes scheduling data on our behalf
• We receive details necessary for conducting your coaching session

3.4. Technical Data

• IP address, browser type, device information
• Cookies essential for site functionality

4. Session Recordings and Notes

Currently, no coaching sessions are recorded.

In later service phases, session recordings may be offered as an optional product—not by default.

If recordings become available, explicit consent will be required.

We do not store long-term coaching notes beyond what is necessary for providing service quality.

5. Use of Personal Data

We use your data to:

• Deliver booked coaching services
• Manage payments
• Communicate with clients
• Improve our service
• Maintain website functionality
• Comply with legal obligations

6. Legal Basis for Processing

We process your data based on the following legal grounds:

• Contract performance (Article 6(1)(b) GDPR)
• Legitimate interest in operating the business (Article 6(1)(f))
• Legal compliance (Article 6(1)(c))
• Consent, where required (Article 6(1)(a))

7. Data Sharing

We share your data only with trusted service providers necessary to deliver the service:

• Stripe – payment processing
• Calendly – session scheduling
• Google Workspace – business operations (email, file storage)

We do not sell or distribute your data to third parties for marketing.

8. International Data Transfers

Google, Stripe, and Calendly may store data outside the EU.

These services use Standard Contractual Clauses (SCCs) or equivalent mechanisms to ensure GDPR-compliant protection.

9. Data Retention

We retain personal data:

• Only as long as necessary for coaching services
• Up to 6 years for accounting and legal compliance
• Communication records for up to 24 months

You may request earlier deletion where legally permitted.

10. Your Rights (GDPR)

You have the right to:

• Access your data
• Correct inaccurate information
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• File a complaint with the Croatian Personal Data Protection Agency (AZOP)

11. Cookies

We use essential cookies for site functionality.

No marketing or profiling cookies are active unless explicitly activated in future updates.

12. Security

We use reasonable technical and organizational measures to protect your data, including encryption, access controls, and secure third‑party tools.

13. Children's Data

Our services are not intended for individuals under 18.

We do not knowingly process children's personal data.

14. Changes to This Policy

We may update this Privacy Policy as services evolve.

Any updates will be posted on this page with a new "Last Updated" date.

15. Contact

For questions or requests regarding your personal data, contact us at: info@coachpotatoes.net